Stepping Stones advocates are available 24/7/365 on our Helpline – that includes nights, weekends, and holidays. From January 1 – September 30, 2019, Advocates have answered over 1,100 helpline calls from adults in crisis or seeking information and referrals for services in the community. When someone calls our helpline, advocates are there to listen and help.
So, what happens when someone calls our helpline? Advocates take the time to hear through the fear, anxiety, or even humor – and really hear the pain and suffering the person on the line is experiencing. Their job isn’t to fix people, but their role is to be there with someone and help them to become empowered enough to take action.
During each call, advocates give honest and direct feedback in order to best meet the needs of the caller. Providing non-judgmental, unconditional acceptance, and rigorous honesty is our advocates role in order to help people find their moment of empowerment and take action. We hope that those experiencing violence are able to make decisions that will help them and their children live free from all forms of future victimization. And finally, we hope that they will find peace, safety, and strength in the support of our advocates as they break the silence and speak up.
Advocates are always available to listen when someone is ready to speak up. Call our 24/7/365 Helpline to speak with someone now: 928.445.HOPE (445.4673).